Privacy Policy — NigmaSFA

Last updated: July 1, 2026

PT. Nigmagrid Indonesia ("we", "us", "our") operates the NigmaSFA mobile and web application ("the App"). This page explains how we collect, use, and protect user data within the App.

By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
a. Account & Identity Data

• Full name
• Employee ID (NPP)
  
• Email address
  
• Role/position, business unit, and branch
  

b. Location Data (GPS)

• The App collects device location data when a user performs check-in/check-out for a customer visit. This data is used to:
• Validate that the visit was conducted within the correct radius of the customer's location
  
• Record the movement history of the Sales Executive during working hours
  
• Location is only accessed while the App is actively in use (the App does not track location in the background outside of active work sessions).
  

c. Photos and Documentation

• The App collects photos taken by users as visit evidence, including digital signatures from customers/PICs. Photos are stored for the purpose of visit validation and activity reporting.

d. Customer Data

• To operate the App's core functions, users may input customer data such as doctor/company names, addresses, PIC contact numbers, and related business information.

e. Device Information

• Technical information such as device type, operating system, and device identifiers, used for data synchronization and technical support purposes.

2. How We Use Your Information
Collected data is used to:

• Operate the App's core features (GPS check-in, evidence upload, visit planning)
• Generate activity reports and Sales Executive KPIs
  
• Synchronize data between mobile devices and the server (including offline mode)
  
• Provide technical support and resolve application issues
  
• Support internal administrative purposes for the user's employer
  

We do not sell or rent user data to third parties for marketing purposes.

3. Data Storage and Security

• Data is stored on secure cloud servers with access restricted based on user roles (role-based access control)
• Data in transit is encrypted using HTTPS/TLS protocols
  
• Photos and evidence documents are stored in an organized structure with periodic backups
  
• Access to data is limited to authorized personnel based on operational need
  

4. Offline Data Storage
When the App is used in offline mode, visit data (including photos) is temporarily stored on the user's device and will automatically synchronize to the server once an internet connection is available.

5. Sharing Data with Third Parties
We may share limited data with:

• The company the user works for (for internal reporting purposes)
• Cloud/infrastructure service providers that support the App's operations, under an obligation to maintain data confidentiality
  

We do not share data with third parties for advertising or other commercial purposes.

6. Your Rights
Users have the right to:

• Request access to their stored personal data
• Request correction of inaccurate data
  
• Request deletion of personal data, subject to the company's data retention policy and applicable legal requirements
  

7. Data Retention
Visit activity data and evidence photos are stored for a certain period based on operational needs and will be moved to archive storage after that period ends, in accordance with internal company policy.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be indicated by updating the date at the top of this page.

9. Contact Us
If you have any questions about this Privacy Policy, please contact:

PT. Nigmagrid Indonesia
Email: support@nigmagrid.net
Website: www.nigmagrid.net